1. Scope
This Privacy Policy applies to the Serial Ops web application, iOS application, and related services operated under the Serial Ops brand.
2. Data We Process
We process account data (name, work email, role), service usage data (IP address, user agent, activity logs), and customer content (assets, invoices, location and employee records).
3. Why We Process Data
We process data to provide account access, maintain service security, support billing, process uploaded files, and deliver customer-requested product features.
4. Processors and Subprocessors
Serial Ops uses third-party processors for payment processing, transactional email, AI processing, search enrichment, and infrastructure services. The current list is available on the Subprocessors page.
5. International Transfers
Where data is transferred across borders, Serial Ops applies appropriate transfer mechanisms such as contractual safeguards where required.
6. Retention
We retain data for as long as necessary to provide the service, meet legal obligations, and resolve disputes. Customer content deletion can be requested through account administrators or support.
7. Security
We apply technical and organizational controls including authentication controls, access restrictions, and audit logging to protect data.
8. Your Rights
Depending on jurisdiction, data subjects may have rights to access, correct, delete, or export personal data. Requests can be submitted via your organization administrator or privacy contact.
9. Contact
For privacy requests, contact: [email protected].